Welcome to Addis Homedecor Store’s FAQ section. We’ve compiled answers to the most common questions about our premium home and garden products, delivery services, and customer care. If you can’t find what you’re looking for, our friendly team is always ready to help at [email protected].
About Our Products
What types of products does Addis Homedecor Store specialise in?
We curate high-quality home and garden furnishings with a focus on bathroom accessories, outdoor furniture, and practical home solutions. Our range includes everything from bath pillows and pedestal mats to bistro sets and BBQ equipment – all selected for their combination of style and functionality.
Are your products suitable for small bathrooms?
Absolutely! We offer a specially selected range of space-saving bathroom furniture and accessories, including wall-mounted storage and compact bath mats. Look for our “Small Space Solutions” filter when browsing.
Do you carry child-friendly home furnishings?
Yes, our Children’s Furniture collection features durable, safe options designed with young families in mind, all meeting UK safety standards.
Ordering & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Can I modify my order after placing it?
Orders are processed quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to make changes, and we’ll do our best to accommodate your request.
How do I create an account?
During checkout, simply select “Create an Account” to save your details for faster future purchases and order tracking.
Delivery Information
What are your delivery options?
We offer two reliable services:
– Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with full tracking
– Free Shipping: For orders over £50, delivered in 15-25 business days via EMS
Do you ship internationally?
Yes! We deliver worldwide except to some Asian and remote regions. All international shipments include customs documentation.
How are items packaged?
Every item is carefully wrapped by our Edinburgh team using protective materials that reflect our commitment to quality – from bathroom accessories to large garden furniture.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from delivery date. Items must be unused and in original packaging. Please email [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect, in which case we’ll provide a prepaid return label.
How long do refunds take?
Processed within 5 business days of receiving your return. The timing depends on your bank’s processing period.
Customer Care
How can I contact customer service?
Our Edinburgh-based team is available at [email protected] to assist with any questions about our home and garden products or your order.
Do you offer trade discounts?
Yes, we provide special pricing for interior designers and trade professionals. Please contact us with your business details for more information.
Still have questions? Our dedicated customer service team at Addis Homedecor Store is committed to providing the same attention to detail in our support as we do in selecting our products. Email us at [email protected] and we’ll be happy to help.
Visit our store at: 39 South Bridge, Edinburgh, EH5Y 7HE, UK