At Addis Homedecor Store, we want you to be completely satisfied with your home and garden decor purchases. If you’re not happy with your item, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided they are in their original condition with all tags attached and packaging intact. Please note:

  • Items must be unused and in resalable condition
  • Original proof of purchase is required
  • Some items may be excluded from returns (see below)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following products:

  • Bath & Pedestal Mats
  • Bath Pillows
  • Personal care items
  • Any products that have been used or installed

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you would like to return or exchange.
  2. Wait for approval – Our customer service team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package your item – Securely pack the item in its original packaging with all tags and accessories included.
  4. Ship your return – Send the package to our returns center at the address below. We recommend using a trackable shipping service as you are responsible for return shipping costs.

Returns Address:

Addis Homedecor Store Returns
39 South Bridge
Edinburgh, GB EH5Y 7HE

Refund Process

Once your return is received and inspected:

  • Refunds will be processed within 5-7 business days
  • The refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • For exchanges, we will ship the replacement item once the return is received

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Return Request Template

Use this template when requesting a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Addis Homedecor Customer Service, I would like to request a [return/exchange] for the following item from my order #[Your Order Number]: Product Name: Reason for return/exchange: Preferred resolution: [Refund/Exchange for (specify product if exchanging)] Please let me know the next steps and if you require any additional information. Thank you, [Your Full Name] [Your Contact Information]

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the damaged product or the incorrect item received. We will arrange for a replacement or refund at no additional cost to you.

International Returns

For international returns (outside UK), please note:

  • Customers are responsible for return shipping costs and any applicable customs fees
  • We recommend using the original shipping method (DHL, FedEx, or EMS) for returns
  • Refunds will be issued in the original currency of purchase

If you have any questions about our returns policy, please don’t hesitate to contact our customer service team at [email protected] or +44 131 234 5678.